Privacy Policy: Digital Data Protection for Architectural Clients
This Privacy Policy explains how Metaclads (metaclads.com), a specialized supplier of exterior metal facade, front elevation systems, and aluminum base products, manages the digital personal data of individuals who interact with our services. This Policy is formulated to ensure comprehensive compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and the extant provisions of the Information Technology Act, 2000 in India.
- Scope and Compliance Commitment
Metaclads acts as the Data Fiduciary, meaning we determine the purpose and means of processing personal data related to B2B engagements (client contacts, architects, and suppliers). We are committed to processing all data lawfully, fairly, and transparently.
- Data Collection and Purpose Limitation
We collect data only for specified, explicit, and legitimate purposes related to the supply of our specialized architectural solutions (The Principle of Purpose Limitation).
|
Category of Data |
Purpose of Processing |
|
Professional Contact Data |
Names, job titles, and professional contact details of individuals representing client firms. |
|
Commercial Project Data |
Tenders, material specifications, and project feasibility requests for exterior metal facade systems. |
|
Automatic Data |
IP addresses, device types, and site activity logs (via cookies) to ensure website security and functionality. |
Mandatory Purpose Disclosures: We use your personal data primarily for:
- Fulfilling and administering contracts for the supply and maintenance of aluminum cladding systems.
- Providing accurate technical quotes for front elevation solutions.
- Complying with statutory and auditing requirements.
- Consent and Your Data Principal Rights
As the Data Principal, you are entitled to several rights under the DPDP Act. We ensure that your consent is Explicit, Informed, and Revocable.
- Right to Access and Information: You may request details about the personal data being processed and the identities of other Data Fiduciaries with whom it has been shared.
- Right to Correction and Erasure: You can request that we update inaccurate data or request the erasure of data that is no longer necessary for the original stated purpose.
- Withdrawal of Consent: You have the absolute right to withdraw consent at any time. Upon withdrawal, Metaclads shall cease processing your data within a reasonable time, unless retention is required by law.
- Security, Retention, and Data Sharing
Reasonable Security Safeguards (RSPP)
Metaclads implements and maintains Reasonable Security Safeguards (RSPP) to protect all processed data from unauthorized access or breach, as mandated by the DPDP Act and the IT Act. This includes technical controls like encryption and organizational measures like access controls and staff training.
Data Sharing with Third Parties
We share data only when necessary and maintain strict accountability. Data is shared with:
- Data Processors: Contracted Service Providers (e.g., cloud hosting, logistics for material fulfillment, CRM systems). We maintain formal Data Processing Agreements (DPAs) with these third parties, contractually mandating they adhere to our security standards.
- Regulatory Authorities: Where legally required for compliance or to notify a data breach.
Data Retention
We adhere to the principle of Storage Limitation. Personal data is not kept longer than necessary for the stated purposes, although B2B data related to metal facade project warranties and contracts may be retained for extended periods (e.g., 6 to 12 years) to comply with legal limitation periods for contract claims and auditing.
- Grievance Redressal Mechanism
For any questions, concerns, or to exercise your rights, you may contact our designated Grievance Officer. We are committed to defining a clear, documented internal process to log, track, and resolve all complaints within a commercially reasonable period.
Grievance Officer Contact: (Placeholder for published contact details)